Refund Policy
Last updated 13 October 2026. This service is operated by Makeen.
This policy explains how Makeen handles refund requests for stage purchases.
After you start a purchased stage
Once you have started a purchased stage, we do not offer discretionary refunds for it. “Started” means you opened or saved progress in that stage's paid lessons, quizzes or exams. Using the free placement assessment or the free sample lesson does not count.
Stages you haven't used
If you have not started a purchased stage, you can ask for a refund by emailing support@suasira.com. Each request is reviewed; making a request does not mean it will be approved.
Duplicate charges and technical problems
If you were charged twice or a technical problem stopped you from getting access, contact us and we will look into it.
What happens after a refund
If a purchase is refunded in full, or the payment is reversed (for example a chargeback), access to the stage or stages it unlocked is removed. A partial refund, such as a goodwill refund, does not remove access; if several partial refunds add up to the full purchase price, access is removed. Your progress, results and earned certificates stay in your account.
Your other rights
This policy does not limit any rights you have under consumer law that applies to you, or your right to open a dispute with PayPal.
support@suasira.com — Contact support anytime.