Support and FAQ

I didn't get my confirmation or password reset email

Check your spam or junk folder and make sure you typed your email address correctly. Each confirmation or reset link works once and expires after a while. If it has expired, request a new one from the sign-in page.

How do stages and purchases work?

Makeen has three stages. Each stage is a separate one-time purchase in US dollars: Stage 1 $9, Stage 2 $19, Stage 3 $29, or all three for $45. Buying one stage does not include the others.

Your purchase gives access to that stage's content. Stages 2 and 3 also need the right progress level: you reach it by choosing it after the placement assessment or by passing the previous stage's final exam.

The placement assessment and the sample lesson “From Features to Customer Value” are free with an account.

Quizzes and final exams

The pass mark is 80% (4 of 5 on a module quiz, 20 of 24 on a stage final exam). A retake gives you an alternate set of questions. Your progress and results are saved to your account.

Certificates

A Makeen training certificate is available only after you actually pass a stage's final exam. You can view it, save it as a PDF and download an image to share. They are private to you.

Certificates confirm completion of Makeen training. They are not an external accreditation, licence or professional qualification, and they do not guarantee a job.

Refunds, privacy and terms

See our Refund Policy, Privacy Policy and Terms of Use, linked at the bottom of every page.